Privacy Policy

When you complete one of our website forms, the information you provide is used to enable us to process your voucher and deliver your food parcel.

The foodbank takes data security very seriously. Paper vouchers are kept secure at all times. Data from the voucher will be stored in a secure database. It will be used to see when a client has had foodbank help and for statistical analysis. To help prevent misuse, the date and location of your foodbank visits may be visible to other local foodbanks and some referral agencies.

Your data is not used for any other purposes. It is only seen by people that need to do so for foodbank reasons. It is never sold or given to any other body.

Under data protection legislation, the foodbank has to have a 'lawful grounds' to hold your data. For foodbank data, the 'lawful grounds' are called 'legitimate interest'. This is because it is reasonable ('legitimate') for the foodbank to use data in the way described, if it is to operate as people would expect. To know more about why we keep your data, what we use it for, how we keep it safe and your rights, ask at the foodbank for a full 'data privacy statement' Charity number 1190373

Your personal information is used to assess eligibility and provide food vouchers as well as for monitoring and statistical analysis. Your personal information is only seen by people who need to do so for food bank reasons. It not used for any other purpose. Information from your referral is accessible to food banks where you redeem your food voucher, any agencies that refer you and the food bank the agency is associated with. Other referral agencies with access to E-referral and food banks in our Network can see the dates when someone with your name and postcode has been to a food bank but they can’t see any more information; like your address or why you needed the food bank’s help. Your personal information is stored in a secure database owned and administered by the Trussell Trust, who are a separate data controller and use your data for statistical and monitoring purposes. Your data is kept for six years. Your personal data will never be sold to any other bodies. To find out more about how we look after your personal information please ask the food bank to give you a copy of their privacy statement.

Swale Foodbank Charity number 1190373